9241815Pyro Q96 ID, PM AgreementCNY
9241172anti-rotation toolCNY
9240960Cable, cLLD, pipetting system, QsymCNY
9240949Cable, y, portal, QsymCNY
9240678Bimba Rotary Actuator, APCNY
9240777CE Update, AP196/98CNY
9241773RGQ, InstallationThe Installation ａnd Introductory Training is an on-site service, conducted by a QIAGEN Service Specialist. It covers the handling of the Rotorgene-Q systems hardware ａnd trains the user on the operation of the Rotorgene software. After the training the user will be able to develop application programs, conduct a basic troubleshooting, ａnd understand the application output format.All travel ａnd labor costs ａnd well as material for the demonstration run are included. The service is documented in accordance with GMP/GLP requirements.CNY
9241763QIAgility, Full Agreement"Repair service delivery: onsite
Service response time (repair): 48 hours/2 business days
Periodic inspection/maintenance: yes, 1/agreement year
Inspection/maintenance delivery: onsite
Cost coverage for repair parts: yes, included
Cost coverage for labor: yes, included
Cost coverage for travel: yes, included
Replacement system (Loaner) or PC repair provision: not included
Transportation cost coverage: not applicable"CNY
9241372Reflector, UV lamp, EZ1aCNY
9243545QIAsymphony SP, PM Service"Service response time (repair): not applicable
Periodic inspection/maintenance: yes
Inspection/maintenance delivery: onsite
Cost coverage for Repair Parts : not included
Cost coverage for labor: yes, full coverage
Cost coverage for travel: yes, full coverage
Replacement system (Loaner) provision: not applicable
Transportation cost coverage: yes, full coverage"CNY
9243045Bracket, rear, transparent panel, QsymCNY
9242980QIArent&go - Rent out fee QS RGQ SystemCNY
9242764QS RGQ, Premium Agreement"Repair service delivery QIAsymphony SP/AS: onsite
Service response time (repair) QIAsymphony: 24 hours/1 business day
Repair service delivery RGQ: send to Regional Repair Center
Service response time (repair) RGQ: 7-10 days turnaround time
Periodic inspection/maintenance: yes, 1/agreement year
Cost coverage for Repair Parts : yes, full coverage
Cost coverage for labor: yes, full coverage
Cost coverage for travel: yes, full coverage
Replacement system (Loaner) provision RGQ: yes, included (provision time 2-3 days)
Transportation cost coverage: yes, full coverage
QIAsymphony Response Time starts when customer inquiry is received by local tech service ends when a service specialist is onsite.
- Inquiry Channel: Local Tech-Service Hotline, Mo.- Fr. 08:00-17:00 Uhr
- Call Cut-off Time: 12:00 am; on business days
- Customer Availability: maximum 2 hours phone trouble shooting to identify error ａnd spare parts
- QIAsense: Systems need to be connected to QIAsense for faster download of log files
- Software: QIAsymphony need to be updated with the latest software version
- Remote Area: 24 Hr onsite response only available for geographical areas within field service travel capability ａnd pre-12:00 delivery capability of spare parts"CNY
9242750Cooling adapter, PCR adapter, AS, QsymCNY
9242709Validation Support, 2d, EZ1The QIAGEN EZ1 Guided Validation Support service includes all travel ａnd labor charges for a site visit up to 2 days by a QIAGEN Specialist. A QIAGEN specialist will provide an introduction to the EZ1 system ａnd the DNA Investigator silica chemistry utilized in the process, review the Handbook ａnd User Manual, ａnd practical hands-on operation. The Guided Validation service includes experimental design consultation, internal validation documentation support, ａnd QIAGEN sponsored data templates. The QIAGEN Specialist will also aide the customer in running some samples to initiate the validation process. Enough consumable chemistry ａnd accessories (QIAGEN or other vendors) should be purchased by the customer to cover the validation experimental design ａnd are not included in the cost of validation support.CNY
9242699QIAxcel, Full Agreement"Repair service delivery send to Regional Repair Center
Service response time (repair) 7-10 days turnaround time
Periodic inspection/maintenance: yes, 1/agreement year
Inspection/maintenance delivery:
Cost coverage for Repair Parts : yes, full coverage
Cost coverage for labor: yes, full coverage
Cost coverage for travel: yes, full coverage
Replacement system (Loaner) provision: yes, included (provision time 2-3 days)
Transportation cost coverage: yes, full coverage"CNY
9242508QIAsymphony SPAS, Premium Agreement"Repair service delivery: onsite
Service response time (repair): 24 hours/1 business day
Periodic inspection/maintenance: yes, 1/agreement year
Inspection/maintenance delivery: onsite
Cost coverage for Repair Parts : yes, full coverage
Cost coverage for labor: yes, full coverage
Cost coverage for travel: yes, full coverage
Replacement system (Loaner) provision: not applicable
Transportation cost coverage: not applicable
- QIAsense: Systems should to be connected to QIAsense for faster download of log files"CNY
5000-1316Rotary Shaker - Knob LockingCNY
9241365Grid, UV lamp, EZ1aCNY
9240761CPU, AP96CNY
9240757Downtube, 500 ml Bottle, AP96/196CNY
9242768Belt, x-drive, portal, SP, QsymCNY
9242715Validation Support, 5d, EZ1QThe QIAGEN EZ1 Accelerated Validation Support service includes all travel ａnd labor charges for a site visit up to 5 days by a QIAGEN Specialist. A QIAGEN specialist will provide an introduction to the EZ1 system ａnd the DNA Investigator silica chemistry utilized in the process, review the Handbook ａnd User Manual, as well as hands-on user support ａnd EZ1 unit operation. The Accelerated Validation service includes guidance on the laboratory’s validation experimental design, internal validation documentation support, ａnd QIAGEN sponsored data templates. The QIAGEN Specialist will support the customer by running samples through the QIAGEN extraction method/system, as well as general wet lab support such as pipetting for quantification, STR ａnd CE setup, normalization, etc. to produce the data needed for the validation study. The customer is responsible for submitting the data to QIAGEN for assisted data analysis. The customer is responsible for final documentation ａnd report using QIAGEN prepared templates provided with the final product. Enough consumable chemistry ａnd accessories (QIAGEN or other vendors) should be purchased by the customer to cover the validation experimental design ａnd are not included in the cost of validation support. Attendees will receive a certificate of participation in the hands-on exercises.CNY
5000-1314Rotary Shaker - Bar Roller (Pair)CNY
5000-1305Switch Power, SKR1CNY
5000-1281DML 2000 - Power Cord 220V B Type (DE)CNY
5025-1015Expand 4 Pipettor StandCNY
6000-3118Plate Washer I - Wash Cap AssemblyCNY
6000-120396 Well PlateCNY
5000-1418Control Digene PCB, VTX2CNY
5140-1220hc2 GC-ID DNA TestCNY
